Latest Updates
The Leads page now separates people who actually talked to your agent from visitors identified automatically, with a filter for your ideal customer profile. Each lead's page visits are grouped by session, and you can jump straight to the chat.
Your website agent and your AI agent now live in one dashboard at my.expertise.ai. A single toggle switches between them, with the same login. Old links redirect automatically, so nothing to update.
Update your website agent by asking. Tell your AI agent to add a PDF to training, re-read your pricing page, change a playbook or pause the bot, and it does the work and shows you what changed.
Visitors can now talk to your website agent on a live video call. Turn on Voice AI, pick a voice and accent, and switch on the video avatar. It answers out loud, in real time, from everything on your site.
Voice is now available on every paid plan. Try it yourself by clicking Talk to Navi on expertise.ai.
Hand your AI agent a spreadsheet and it updates HubSpot for you, with a dry run first so you can check every change before it is applied. You can also connect more than one HubSpot portal.
Agents now keep a version history too, so you can see what changed and restore an earlier version anytime.
When a visitor shares their name, email and what they need in the chat, your website agent now fills in your contact form for them. One click to send instead of typing everything twice, so you get fewer drop-offs and cleaner leads.
The chat widget now loads in about 30 milliseconds, so it is ready the moment your page is. Replies also stream in word by word as your agent writes them, instead of arriving all at once.
Every conversation on Expertise now runs on GPT-6, OpenAI's newest model. Your agents get it automatically, in every mode, with nothing to turn on.
Analytics now groups the questions your website agent could not answer into themes, so you know exactly what to add to its training next.
The widget also shows consent prompts based on where each visitor is, which makes GDPR compliance simpler for teams with visitors around the world.
Expertise is now available in ChatGPT. Give it your website URL and get a working AI agent trained on your site in about a minute, without leaving the chat.
Already built skills in Claude? Bring them into Expertise and run them as agents, with your connected tools, schedules and approvals.
Connect any tool that has an MCP server. Add it yourself from the Connections page, and your AI agent can use it alongside the built-in connectors, with the same approval controls.
If a visitor stops replying mid-conversation, your website agent now checks in after a minute with a helpful nudge. Fewer conversations fade out before the visitor gets an answer or books a meeting.
Widget Studio is now available on every website agent. Change your widget's look, launcher, greeting and placement in one place, and preview every change before it goes live.
Your AI agent can now post to LinkedIn, including company pages, send messages and InMail, comment, react and search. Every post or message waits for your approval before it goes out.
Experts can now publish their playbooks as agents and sell them from their own storefront on expertise.ai. Teams browse the store, see a sample result, and install an agent in one click.
Every storefront has its own page, profile and agent listings, so experts can share one link with their audience.
The newest models from OpenAI and Anthropic are now available on Expertise. GPT-5.6 is the new default for both your website agent and your AI agent, and Claude Sonnet 5 replaces Sonnet 4.5. You get sharper reasoning and better answers with nothing to switch.
Your AI agent now connects to Zapier, n8n, Salesloft and Google Slides, with GitHub, Reddit and ZoomInfo following in the same month. Hook it into the automations you already run, pull prospect data, or turn a chat into a slide deck.
Work with your AI agent right inside Microsoft Teams. You can also connect Outlook and OneDrive natively, so the agent can read your mail, find files and draft replies without you switching tabs.
Expertise now has an AI agent that works where you work. Connect your inbox, calendar and CRM, and it researches accounts, drafts follow-ups, updates records and runs recurring tasks for you. Anything that changes a record or sends a message waits for your approval first.
It runs on the same platform as your website agent, so you get AI agents for sales, support and custom workflows under one roof.
Your website agent can now start the conversation. It greets high-intent visitors at the right moment and hands them to your team when a person should take over. It also knows when a visitor has already booked a meeting, so it never asks twice.
Proactive live chat is available on the Business plan and above.
HubSpot forms submitted on your microsite now sync straight into your leads, so your HubSpot workflows and attribution keep working as before.
For every meeting your agent books, HubSpot now shows which pages the visitor read first, from the homepage to blog posts to product pages. You can see what content actually drives meetings.
Describe what you want your website agent to do in plain language, and Expertise drafts the playbook for you. It also flags when a new playbook overlaps with the triggers of one you already have, and suggests how to tidy them up.
Introducing GPT 5.4 on Expertise AI. This latest model brings sharper reasoning, faster response times, and more nuanced understanding across complex, real-world conversations—delivering more accurate, context-aware interactions at scale.
You can now manage which website images appear on your microsite. Review all scraped images in one place, enable or disable them, and edit descriptions to improve how they surface. Debug Mode also shows which images are being used in responses for full transparency.
Your Expertise AI Agent now automatically retrains on all connected training materials every week. This ensures the agent stays aligned with updates to your website, documentation, product pages, and other knowledge sources. Retraining runs automatically in the background, no manual action required.
You can now see the exact page a visitor was on when a conversation started, along with the URL associated with each message in the thread. This provides full page-level context directly inside the conversation view, helping you understand where engagement originates and how visitors move across your site before converting.
Expertise AI Chatbot connects seamlessly with HubSpot, helping you engage visitors, qualify prospects, and push them straight into your CRM, automatically. Watch this walkthrough video to understand how we can help your HubSpot use cases.
We've introduced a cleaner, more intuitive Analytics Dashboard with tab-based navigation across all the metrics. This makes it easier to explore insights and understand performance at a glance.
Introducing Gemini 3 Flash on Expertise AI. This model brings next-generation intelligence with lightning-fast responses and efficient performance. It's designed for fast, reliable reasoning at scale.
Introducing GPT 5.2 on Expertise AI. This model delivers more reliable reasoning, deeper context understanding, and stronger performance on complex, real-world tasks that require accuracy and consistency.
This update introduces an upgraded Voice AI experience focused on smoother and better quality conversations. You will notice more natural speech, quicker responses, improved handling when visitors interrupt mid-sentence, and more reliable connections from start to finish.
Introducing GPT 5.1 on Expertise AI. Expect faster reasoning, smoother conversations, and smarter responses across every interaction.
You can now receive real-time Slack notifications the moment high-quality leads land on your site or start a chat. Each alert includes the ICP score, AI reasoning, and full lead details so your team can follow up instantly.
An AI-native calendar scheduling tool designed to make booking meetings easier and more intuitive for teams and individuals alike. This tool is built to simplify the way meetings are scheduled, from syncing calendars to preventing unwanted bookings.
You can now connect your WhatsApp Business account directly to your AI agent through either our high-uptime WhatsApp Business Platform integration or our quick QR-based setup for lighter volumes and flexible human handoff. Visit the Integrations tab to connect WhatsApp, we've added a short walkthrough video to guide you.
Introducing Claude 4.5 Sonnet on Expertise AI. Expect better reasoning, sharper expertise, and agents that can handle even more complex tasks.
You can instantly generate a custom microsite every time someone asks your AI a question. This game-changing feature allows you to deliver richer answers, showcase your expertise, and deeply engage your audience, no extra setup required.
Introducing GPT-5 on Expertise AI, the most powerful model yet, designed for faster, smarter, and deeper reasoning in your workflows ⚡
We're proud to share that Expertise is now SOC 2 Type II compliant. This certification reflects our ongoing commitment to keeping your data secure and maintaining the highest standards of privacy and trust. It's an important step in building a platform that our customers can rely on every day.
You can now replicate your sales motion in plain language, so the AI agent adapts to each answer, skips what's irrelevant, and calls the right tools at the right moment.
Instantly see which companies and people are browsing your site, complete with titles, emails, and heat scores that flag their interest. Turn it on to watch visits roll in live, jump straight into their conversations, and export the whole list to CSV for quick outreach.
You can now trigger questions based on scroll depth, time on page, or the page itself. Use your own prompts or let the AI generate questions and answers in real time based on user behaviour and content. It’s a simple way to reduce bounce and boost conversations 🚀
Instant captions and voice-driven clicks in one seamless update. Talk, watch the interface respond, and never miss a word.
The chat now comes with a dark background that reduces glare and fits right in with darker themes. Messages, buttons, and quick replies stay clear and readable, so late-night visitors can keep chatting in comfort.
Now when your AI gives an answer, visitors can click the source and instantly see the exact section on your source material it came from, highlighted for clarity. No more guessing. Just answers with proof.
Your AI SDR now flags knowledge gaps so you can upload training materials and help it learn. Smarter AI means better answers and more conversions 🚀
Your AI agent is now 65% more accurate than Claude 3.7 Sonnet, with improved reliability and intelligence. This means clearer answers and better support for your users.
